Privacy Policy

1. Who we are

Dreamscape Kids Entertainment ABN 49 169 282 544 is a family-run children's party entertainment business based in Melbourne, Victoria, Australia. We have been creating magical party experiences since 2000.

For privacy-related questions, you can contact us using the details at the end of this policy.

2. Our commitment to privacy

We are committed to protecting your privacy and handling your personal information responsibly and transparently. This policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

3. What personal information we collect

We may collect the following types of personal information:

• Contact details: your name, email address, and phone number.
• Party details: party date, suburb or location, child's age, estimated number of guests, preferred character or theme, and any special requests or notes you provide.
• Usage data: information about how you interact with our website, including pages visited, time spent on site, and referral sources.
• Device and technical data: IP address, browser type, operating system, and approximate location (at city level) collected via analytics tools.

We do not collect sensitive information (such as health information or racial or ethnic origin) unless you voluntarily provide it to us in your enquiry notes, and only where it is reasonably necessary for us to deliver our services.

4. How we collect personal information

We collect personal information in the following ways:

• Directly from you: when you submit an enquiry or booking request via our contact form, email, phone, or social media.
• Automatically: through cookies and similar technologies when you browse our website (see section 8).
• From third parties: occasionally from publicly available sources or referrals with your consent.

5. Why we collect, use, and disclose personal information

We collect, use, and disclose your personal information for the following purposes:

• To respond to your enquiries and provide quotes.
• To process and manage your bookings and deliver our entertainment services.
• To communicate with you about your party, including logistics and updates.
• To send you follow-up communications such as satisfaction surveys or special offers (you may opt out at any time).
• To improve our website, services, and customer experience.
• To comply with legal obligations and resolve any disputes.
• To protect against fraud and spam, including via reCAPTCHA verification.

If we need to use your information for any other purpose, we will seek your consent unless the law allows or requires us to do so without it.

6. Disclosure to third parties

We only disclose your personal information to third parties where it is necessary to provide our services or where the law requires us to do so. The types of third parties we may disclose information to include:

• Our entertainers and staff: on a need-to-know basis to deliver your booked party.
• Service providers: including our CRM and email platform (HubSpot), website hosting and analytics providers (Google), and security verification services (Google reCAPTCHA).
• Professional advisers: such as insurers, accountants, or legal advisers when required.
• Regulators and law enforcement: if required by law or to protect our rights.

7. Overseas disclosure

Some of our service providers are located outside Australia, including in the United States. When we disclose your personal information to overseas recipients, we take reasonable steps to ensure they handle it in accordance with the Australian Privacy Principles. This may include using contractual arrangements that require them to protect your information to a standard comparable to Australian law.

8. Cookies and analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device.

The types of cookies we use include:

• Essential cookies: required for the website to function properly, including security features like Google reCAPTCHA.
• Analytics cookies: used by Google Analytics to help us understand how visitors use our website, so we can improve it.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We use Google Analytics to collect aggregated, anonymous data about website traffic and user behaviour. Google may process this data in the United States. For more information about how Google handles your data, please review Google's Privacy Policy.

9. Security of your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Using secure, encrypted connections (HTTPS) on our website.
• Storing data with reputable, security-certified service providers.
• Limiting access to personal information to staff and contractors who need it to perform their duties.
• Using reCAPTCHA to protect our contact forms from spam and abuse.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. Retention of personal information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. If you would like us to delete your personal information earlier, please contact us and we will take reasonable steps to do so, unless we are required by law to retain it.

11. Access to and correction of your information

Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To request access or correction, please contact us using the details below. We will respond within a reasonable timeframe and may ask you to verify your identity before processing your request. There is no charge for making a request, but we may charge a reasonable fee for retrieving and supplying the information.

12. Making a complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can try to resolve the matter.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001

13. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact us

If you have any questions about this privacy policy, or wish to access, correct, or delete your personal information, please contact us: